Kuko London - Terms and Conditions

1. INTRODUCTION

1.1 These terms and conditions shall govern your use of our website, www.kukolondon.co.uk (the "Website"), social media pages being our Facebook, Instagram, Twitter, or any other social media pages maintained by the company from time to time (the "Social Media") and any booking made through the Website, by phone, or in person at our Salon (a "Booking") and the terms and conditions relating to any beauty treatment services provided by us (the "Services") at the Kuko London salon at 114 Northfield Avenue, London (the "Salon") or at any other location.

1.2 The term "we" means Kuko London and all subsidiaries, the owner and operator of the Website, whose registered office is at 114 Northfield Avenue, London, England ("us" and "our" will be construed accordingly).

1.3 The term "you" refers to the user or viewer of our Website, Social Media, or any person who makes a Booking or receives Services (and "your" will be construed accordingly).

1.4 By using our Website, Social Media, or making a Booking, you agree to accept these terms and conditions. If you disagree with any of these terms and conditions, you must not use our Website, Social Media, or make a Booking.

1.5 You must be at least 16 years of age to make a Booking.

1.6 Our Website uses cookies. By using our Website, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy at https://kukolondon.co.uk/privacy-policy.

1.7 Should you be making a Booking on behalf of another person (or if you transfer your Booking to another person), by making the Booking you confirm to us that you have their express permission to do so and you have their express agreement to all terms listed herein and elsewhere related to the Booking. Should such a person dispute their agreement to such terms or raise a claim of any kind, you indemnify us and hold us harmless from all damages.

1.8 The terms herein shall continue to apply to any changes that you make to a Booking, including adding additional Services, removing Services, substituting Services, or amending the recipient of Services whether such changes are made online, by phone, or in person.

​

2. COPYRIGHT

2.1 This Website and Social Media contain content which is owned by or licensed to us (the "Content"). This Content includes, but is not limited to, the information, design, layout, look, appearance, and graphics.

2.2 You are granted a licence to use the Content subject to the restrictions described in these terms and conditions.

2.3 All Content and material contained in this Website and Social Media is and shall remain at all times the copyright of Kuko London.

2.4 You must retain, and must not delete or remove, all copyright notices and other proprietary notices placed by us on any Content.

 

3 LICENCE TO USE THE WEBSITE

3.1 You may:

(a) view pages from our Website in a web browser; (b) download pages from our Website for caching in a web browser; (c) print pages from our Website, subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our Website or save any such material to your computer.

3.3 You may only use our Website for your own personal use and not for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our Website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our Website (including republication on another Website), except in the case of your social media such as Facebook and Twitter in which case you are permitted to publish extracts in order to promote use of the Website; (b) sell, rent, or sub-license material from our Website; (c) show any material from our Website in public; (d) exploit material from our Website for a commercial purpose (other than as a registered seller in accordance with these terms and conditions); or (e) redistribute material from our Website.

3.6 We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website.

​

4.ACCEPTABLE USE

4.1 You must not:

(a) use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability or accessibility of the Website;

(b) use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.

4.2 You must ensure that all the information you supply to us through our Website, or in relation to our Website or when Booking, is true, accurate, current and non-misleading.

​

5. SEVERABILITY

5.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

5.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

6. THIRD PARTY RIGHTS

6.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

6.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

 

7. ENTIRE AGREEMENT

7.1 These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Website, our Social Media and the Services provided by us, and shall supersede all previous agreements between you and us in relation to those matters.

 

8. LAW AND JURISDICTION

8.1 These terms and conditions shall be governed by and construed in accordance with English law.

8.2 Any disputes relating to these terms and conditions, the Website or any product or service purchased through the Website shall be subject to the exclusive jurisdiction of the courts of England.

​

9. CANCELLING A BOOKING

9.1 If you are unable to attend your appointment, please cancel your appointment immediately via our website.

9.2 If you wish to cancel a Booking prior to an appointment taking place, the following cancellation charges will apply: cancellation made more than 6 hours before the appointment: no charge; cancellation made less than 6 hours before the appointment: the cancellation fee will be 100% of the cost of your treatments.

9.3 We reserve the right to cancel any order for any reason, including if, for example, your payment is not authorised by the payment system, there is an error on the Website regarding the price or description of a product or the treatment you have ordered is no longer available.

9.4 If we need to cancel a Booking for any reason other than late or non-arrival, or non-adherence to these terms, your credit card will not be charged.

​

10. HEALTH MATTERS

10.1 By making a Booking or purchasing a gift card you are confirming to us that you have provided all relevant information to us in relation to the matters listed on the below at the time of booking in relation to all those persons who will be receiving any Services from the Salon.

 

Accordingly, you accept that we shall not be liable if any such matters or other relevant information are not disclosed prior to treatment. If such relevant information is not disclosed in advance and is either subsequently disclosed or suspected by Kuko London employees at their sole discretion, you acknowledge that KuKo London may not be able to provide a treatment and, should service be refused due to non-disclosure, KuKo London reserves the right to charge in full for treatments booked.

 

Examples of matters which must be disclosed to us prior to treatments:

 

If you suffer from any allergies or medical conditions (e.g. heart condition, high/low blood pressure, diabetes, viral, bacterial or any other type of infection) or have or have recently had any injury. This may mean that some treatments are contra indicated in part or in full. If you have recently undergone an operation or received or are undergoing treatment for cancer or any other major medical condition within the last 5 years. If you have bruising, rashes, swelling, skin tags, open sores or wounds, sunburn or have had sun exposure in the 48 hours prior, raised varicose veins, phlebitis, psoriasis, raised moles, undiagnosed bumps, athletes foot, verruca, fungal nail infection, ring worm, recent scar tissue, onychoptosis, pseudomonas, onychia, whitlow, fever, haemophilia, neuralgia, scabies, chilblains, recent broken bones or fractures. If you are pregnant or trying to become pregnant.

​